We have a 14-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at ellie@conscious-trader.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at ellie@conscious-trader.com.
Damaged Items
All our items are thoroughly checked before delivery to guarantee that you'll only receive the best quality. In the unlikely event that you received a damaged or faulty item, please contact us within the 14-day period so we can arrange a replacement for you. If the item to be replaced is not available, you are eligible for a refund via your original method of payment minus the shipping fee.
We at Conscious Trader value our customers' satisfaction the most. If at any cost you are not happy with your order, please reach out to us directly at ellie@conscious-trader.com, or fill out our contact form below, and we'd be happy to help.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
