Frequently Asked Questions
Can the headbands be customized?
At the moment, we do not offer customization options for our headbands. However, we offer a variety of unique and stylish designs to choose from.
Is the website secure?
Yes, we take the security of your information seriously.
Our website uses industry-standard encryption technology to protect your personal and payment details.
We do not store any sensitive payment information on our servers.
What is the quality of the products? Are the reviews genuine?
We take pride in the quality of our products. Each headband is carefully crafted by Nepali artisans using traditional techniques and high-quality materials. Our reviews are from verified customers who have purchased and experienced our products first hand.
What percentage of sales goes back to Nepal?
We donate a percentage of our sales to provide ongoing work for women in Kathmandu. Currently, 20% of every purchase goes directly towards maintaining the supply chain so there is a consistent source of income and hope for their families.
How are the profits distributed to the women in Nepal?
”We are proud to return the proceeds from the sales of our products into purchasing further supplies, which in turn generates more work opportunities. We strongly believe in the power of education and actively encourage families to prioritize the education of their children.
Heavenly Himalayan has subsidized the education of several children paying for fees, school books and lunches.
How do the products help the children in Nepal?
By purchasing our products, you are indirectly supporting initiatives that aim to improve the lives of children in Nepal. Our emphasis is on educating the children but often healthcare and other essential resources are needed. Recently we purchased a refrigerator for Pran and her family as well as provided a new cell phone. Clothes, books, reading glasses and warm jackets for the sherpas have also been provided.
Are the headbands machine washable?
Yes, our headbands are machine washable. We recommend using a gentle cycle and cold water to preserve the colors and maintain the quality of the fabric. Please refer to the care instructions provided with the product for detailed washing guidelines.
How long does shipping take?
Shipping times may vary depending on your location. Generally, domestic orders are delivered within 3-5 business days, while international orders may take longer. Once your order is shipped, you will receive a confirmation email with tracking information to keep you updated on the delivery status.
Do you ship internationally?
Yes, we offer international shipping to most countries. During the checkout process, you can enter your shipping address to see if we deliver to your location. Please note that international shipping may incur additional fees or customs duties, which are the responsibility of the customer.
